About Our Products

What types of products do you offer?
We specialize in terrifyingly authentic horror and costume supplies including: Alien Props, Animal Props, Animated Decorations, Animatronics, Bloody/Gory Props, Christmas Decorations, Clown Decorations & Props, Costume Robes, Creature Reacher Costumes, Gargoyle Decorations, Graveyard Props, Hanging Decorations, and Haunted House supplies. Perfect for Halloween, cosplay events, or year-round haunted attractions!
Are your animatronics and props high quality?
Absolutely! Each product undergoes rigorous Quality Assurance to ensure maximum scare potential and durability. We inspect every prop and costume before it leaves our haunted headquarters to guarantee terrifying performance.
Do you offer products for professional haunters?
Yes! Our Electric Animatronics, Graveyard Animatronics, and General Animatronics are perfect for professional installations, haunted house attractions, and serious horror collectors.

Ordering & Payment

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels to protect your information.
How long does order processing take?
Orders typically require 1-2 business days for processing before shipping. During this time, we meticulously prepare, inspect, and securely package your items to ensure they arrive in perfect, terrifying condition.
Can I modify or cancel my order after placing it?
Orders enter our preparation process quickly. Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to assist if your order hasn’t begun processing.

Shipping & Delivery

What shipping options do you offer?
We offer two terrifyingly efficient delivery methods:

STANDARD SHIPPING ($12.95): Delivered via DHL or FedEx in 10-15 days after shipping – perfect for last-minute haunt preparations!

FREE SHIPPING: Available on orders over $50, delivered via EMS in 15-25 days after shipping – ideal for large projects!
Do you ship worldwide?
We deliver nightmares globally! However, we cannot currently ship to some remote areas and certain parts of Asia. Contact us if you’re unsure about delivery to your location.
How can I track my order?
Once your order ships from our haunted headquarters in Houston, Texas, you’ll receive a tracking number via email to monitor your package’s journey from our realm to your doorstep.
What if my delivery is delayed?
Delivery times are estimates and may vary due to customs clearance, weather conditions, and other unforeseen supernatural circumstances. Rest assured, we’re committed to delivering your nightmares as quickly as possible!
How important is address accuracy?
Extremely important! Double-check your shipping address during checkout. We cannot be held responsible for packages delivered to the wrong haunted house!

Returns & Exchanges

What is your return policy?
If any spirits prove unsatisfying or undead appear underwhelming, you have 15 days from the delivery date to initiate a return. Visit our Returns Policy page for detailed instructions on sending back items.
What condition must items be in for returns?
Items must be returned in their original, terrifying condition with all packaging and accessories. We cannot accept returns on items that have been damaged due to misuse or improper summoning rituals.
How long do refunds take to process?
Once we receive your return and verify its condition, refunds typically process within 5-7 business days. The timing may vary depending on your payment method and financial institution.

Customer Support

How can I contact customer service?
For questions about orders, products, or any other haunting concerns, email us at [email protected]. Our minions typically respond within 24-48 hours.
Where are you located?
Our haunted headquarters is located at: 2691 Parkview Drive, Houston, US 77063. While we don’t offer in-person visits (for safety reasons), we’re always available online!

Ready to Unleash the Horror?

Join thousands of satisfied haunt masters, cosplayers, and horror professionals who trust Costume Types Shop to deliver quality scares right to their door!

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