Making Your Haunting Experience Perfectly Terrifying

OUR RETURN POLICY

At Costume Types Shop, we’re committed to ensuring your haunting experience is nothing short of spine-chilling. If your terrifying purchase doesn’t meet your expectations, we’re here to help. You have 15 days from the delivery date to request a return or exchange.

⚠️ NON-RETURNABLE ITEMS

Due to the nature of our horrifying products, the following items cannot be returned or exchanged:

  • Bloody / Gory Props (hygiene reasons)
  • Animatronics (all types – Electric, General, Graveyard)
  • Opened Costumes (Costume Robes, Costume Types, Creature Reacher Costumes)
  • Custom or Personalized Items
  • Final Sale Items

All items must be returned in original condition with tags attached and in original packaging.

RETURN & EXCHANGE PROCESS

  1. Contact Our Haunt Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our team will review your request and provide a Return Authorization Number and shipping instructions within 2 business days.
  3. Ship Your Return
    Package your item securely with the original packaging and include the Return Authorization Number clearly on the outside of the package.
  4. Processing
    Once we receive your return, we’ll inspect it and process your refund or exchange within 5-7 business days.

RETURN REQUEST TEMPLATE

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] SCARY TEAM, I’m writing to request a return/exchange for my recent purchase: ORDER INFORMATION: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Product Name: [Name of Product] – Reason for Return/Exchange: [Please provide details] CONTACT INFORMATION: – Full Name: [Your Full Name] – Email: [Your Email Address] – Phone: [Your Phone Number] PREFERRED SOLUTION: [ ] Refund [ ] Exchange for: [Product Name/Details] I confirm that the item is in its original condition with all tags attached and packaging intact. Thank you for making my nightmares come true, [Your Name]

REFUND INFORMATION

Refund Timeline

  • Processing Time: 5-7 business days after we receive your return
  • Credit Card Refunds: 3-5 business days to appear on your statement after processing
  • PayPal Refunds: 2-3 business days to appear in your account after processing

Refund Method

Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB – Refunded to your card
  • PayPal – Refunded to your PayPal account

Note: Shipping costs are non-refundable unless the return is due to our error.

EXCHANGES

Want to exchange for a different terrifying item? We’ll happily process your exchange once we receive the returned item. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

NEED HELP FROM OUR HAUNT TEAM?

Email: [email protected]
Address: 2691 Parkview Drive, Houston, US 77063
Response Time: 1-2 business days

We’re here to ensure your haunting experience is perfectly terrifying!